Making a complaint
If you have a complaint about the treatment or care you have received, there are a number of sources of help and advice.
The NHS Complaints Advocacy Service is free, independent and confidential. It offers practical support and information on how to make an NHS complaint. This service is delivered by Healthwatch Hull.
Telephone: 01482 499038
Post: NHS Complaints Advocacy Service, Healthwatch Hull, Room 2, Pod 4, The Octagon, Walker Street, Hull, HU3 2RA
Online form: NHS Complaints Form.
For comments, complaints or praise about NHS services, the complaints page on the NHS Choices website gives details of your rights and how to make a complaint. You can get advice from the Patient Advice and Liaison Service (PALS) of the relevant NHS Trust - further details are on their websites.
You can also leave feedback via the Patient Opinion website which allows patients to share their experiences of health care. By sharing your experiences this will help improve local health services. You can also read about other people’s experiences of local services.
For comments, complaints or praise about adults and children’s social care services in the Hull, contact the complaints manager at Hull City Council.
If you would like a step-by-step guide to making a complaint about your NHS or social care, you can either download the guides below, or contact us directly for a copy.