The service enables people to share their views and concerns about their local health and social care services.
We make sure that the views and experiences of patients, carers and other service users are taken into account when services are planned and commissioned.
We are able to alert Healthwatch England, or the Care Quality Commission (CQC), where appropriate, to concerns about specific care providers, health or social care matters.
Healthwatch provides people with information about what to do when they are unhappy with the service they received. This includes signposting to independent advocacy for NHS complaints.
We signpost people to information about local health and social care services and how to access them.
Healthwatch also carries out research - the most recent reports have included the experience of being discharged from hospital, and child and adolescent mental health service (CAMHS).